Twenty-Five Thousand Patients Get InQuicker at The Medical Center of Central Georgia

Twenty-Five Thousand Patients Get InQuicker at The Medical Center of Central Georgia

Online Service for Emergency Room and QuickMed Centers Assists Thousands 

MACON, GA (Monday, March 11, 2013) – More than 25,000 patients in need of emergency or urgent care have utilized The Medical Center of Central Georgia's (MCCG) InQuicker program.

InQuicker is an innovative online waiting service that has revolutionized the patient experience in MCCG's emergency center and QuickMed urgent care centers since its launch in October 2012. Using InQuicker.com, individuals can check in online at MCCG's emergency center or the nearest QuickMed location, wait from the comfort of home and arrive at their projected treatment time to be seen by a healthcare professional within 15 minutes.

“InQuicker is a fantastic service provided by The Medical Center of Central Georgia for people in the central Georgia area with minor emergencies and illnesses. It is a service like no other for timely diagnosis and treatment,” said Dr. Tim Longaker, MCCG's Medical Director of Urgent Care.

InQuicker is not an appointment or reservation service, as the nature of emergency room triage does not allow for the scheduling of medical treatment. Rather, InQuicker provides estimated treatment times based on patient traffic conditions and enables its users to wait from home rather than the waiting room. InQuicker users do not skip the emergency room waiting line; they simply wait in the convenience of their own residence. According to a patient satisfaction survey, 96 percent of patients gave the InQuicker service a positive rating.

In order to be seen by a health care professional within 15 minutes, InQuicker users must provide all requested information during the online check-in process and arrive at the emergency center at MCCG or the nearest QuickMed center promptly at their projected treatment times. In the event of a delay, InQuicker users are sent real-time notifications via phone call and email.

This service is only intended for persons who have non-life threatening medical conditions. The InQuicker system is designed to filter certain symptom keywords that may indicate a life-threatening medical condition. Users indicating a life-threatening medical condition are prompted to dial 911 or go immediately to the nearest emergency room.

QuickMeds, MCCG's urgent care centers, are located throughout Macon. They are located at 5925 Zebulon Rd. (7 a.m. – 11 p.m.), 3400 Riverside Dr. (8 a.m. – 8 p.m.) and 1339 Gray Highway (8 a.m. – 8 p.m.). The MCCG emergency center is located at 777 Hemlock Street.

For more information about the InQuicker online waiting service, visit www.InQuicker.com/press.