Navicent Health Transforms Performance through ISO 9001

American Society for Quality Publishes Results in September Magazine

The American Society for Quality has included in its September issue of Quality Progress Magazine an article entitled "Driving Performance: How ISO 9001 helped a Georgia healthcare system provide safer, more effective care" by Casey Bedgood, certified Lean Six Sigma Black Belt and Accreditation Optimization Officer for Atrium Health Navicent. The article examines the benefits of applying the principles of ISO 9001:2015 to innovate and improve care when faced with disruptions, such as decreasing reimbursements.

"In the past few years, the healthcare market arguably has experienced more change than in the past several decades. Health systems are expected to innovate, increase agility and provide safer, more effective care. ISO 9001:2015 can assist health systems as they transition from traditional operating models to high-performance systems," said Bedgood.

Atrium Health Navicent hospitals are certified in ISO 9001:2015 as part of a strategic journey toward high performance. ISO 9001 is the world's most trusted quality management system used by performance-driven organizations around the world to advance their quality and sustainability objectives. To learn more about Atrium Health Navicent's journey with ISO 9001, please click here.

ISO 9001 certification has allowed Atrium Health Navicent hospitals to reduce variation in nonconformities by 51 percent annually and reduce nonconformity standard deviation by 74 percent annually, resulting in safer, more effective care for patients. Atrium Health Navicent's experience with ISO 9001 may be applied and replicated at other healthcare organizations nationwide who are also seeking to transform performance. Bedgood's full article is available for ASQ subscribers to view at

About Atrium Health Navicent

Atrium Health Navicent was incorporated on November 17, 1994, as a nonprofit corporation whose primary purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities in their mission of providing a comprehensive continuum of high quality, reasonably priced healthcare services to the region. Atrium Health Navicent has 970 beds for medical, surgical, rehabilitation and hospice purposes. The health system includes The Medical Center, Navicent Health, a nationally recognized tertiary teaching hospital; Atrium Health Navicent Beverly Knight Olson Children's Hospital, the region's only dedicated pediatric hospital; Atrium Health Navicent Baldwin and Medical Center of Peach County, Atrium Health Navicent, both rural critical access hospitals; Rehabilitation Hospital, Atrium Health Navicent, the region's oldest and most experienced rehabilitation provider; Pine Pointe, Atrium Health Navicent, which provides palliative and hospice care in homes and in its facility; Carlyle Place, Atrium Health Navicent, the area's first continuing care retirement community; Navicent Health Foundation, the philanthropic arm of Atrium Health Navicent; as well as diagnostic and home care services. For more information, please visit