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For Second Consecutive Year, Navicent Home Health Honored for Excellence in Home Care

Large groupe of Navicent Home Health nurses all standing together

SHP, a leading administrator of home health consumer assessment of healthcare providers and systems (HHCAHPS) surveys and an approved Center for Medicare and Medicaid (CMS) vendor, has recognized Navicent Home Health as a Premier Performer in home healthcare delivery.

Navicent Home Health is recognized as an SHP Best Home Health Patient Satisfaction Award Winner, ranking Navicent Home Health in the top five percent of SHP's national HHCAHPS survey benchmark for overall satisfaction as measured from the patient's point of view.

"This recognition - based on feedback that was received directly from our patients - is a testament to the wonderful home care we are providing to patients throughout the region. To be recognized in the top five percent of homecare providers nationwide for two years in a row is indeed a tremendous honor, and a testament to the consistent quality of our service," said Dr. Ninfa M. Saunders, President and CEO of Atrium Health Navicent.

Navicent Home Health is the only not-for-profit home health agency in the midstate, and provides in home skilled nursing; physical, occupational and speech therapies; home health aides and medical social services for patients throughout the region.

"Our staff provides home care for approximately 400 patients at any given time, averaging over 58,000 home visits per year. Our staff really love what they do and we don't have a lot of turnover, so our patients are able to work with the same clinicians and really build strong relationships with their caregivers. We are not only providing high quality care and therapy within the patient's home, but also providing compassionate support that has led to wonderful patient satisfaction," said Scott Jones, Director of Navicent Home Health.

Last year, SHP recognized Navicent Home Health as a Superior Performer, ranking in the top 20 percent.

SHP administers required HHCAHPS surveys as an approved CMS vendor. The annual SHP Best"„¢ program was created to acknowledge home health agencies that consistently provide high quality service to their patients. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey. SHP Best award recipients are determined by ranking the overall score for all SHP HHCAHPS clients.

About Atrium Health Navicent

Atrium Health Navicent was incorporated on November 17, 1994, as a nonprofit corporation whose primary purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities in their mission of providing a comprehensive continuum of high quality, reasonably priced healthcare services to the region. Atrium Health Navicent has 970 beds for medical, surgical, rehabilitation and hospice purposes. The health system includes The Medical Center, Navicent Health, a nationally recognized tertiary teaching hospital; Atrium Health Navicent Beverly Knight Olson Children's Hospital, the region's only dedicated pediatric hospital; Atrium Health Navicent Baldwin and Medical Center of Peach County, Atrium Health Navicent, both rural hospitals; Rehabilitation Hospital, Atrium Health Navicent, the region's oldest and most experienced rehabilitation provider; Pine Pointe, Atrium Health Navicent, which provides palliative and hospice care in homes and in its facility; Carlyle Place, Atrium Health Navicent, the area's first continuing care retirement community; Navicent Health Foundation, the philanthropic arm of Atrium Health Navicent; as well as diagnostic and home care services. For more information, please visit

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