Urgent Care Video Visit

You've probably visited an urgent care for a sudden, minor illness or injury. Urgent Care Video Visits provide a similar type of care. But instead of walking in, you use your phone, tablet or computer to connect with a provider. Urgent Care Video Visits are a convenient way to get medical care virtually anywhere. Start an Urgent Care Video Visit now and get face-to-face care from the comfort of home.

If you need emergency medical care, please call 911 right away.

Benefits of Video Visits

Available for All Ages

Convenient

No Appointment Required

Prescription if Recommended

About Urgent Care Video Visits

You've probably visited an urgent care for a sudden, minor illness or injury. Urgent Care Video Visits provide a similar type of care. But instead of walking in, you use your phone, tablet or computer to connect with a provider.

Features of Urgent Care Video Visits

• Available Mon - Fri from 8 a.m. to 5 p.m. in GA, excluding holidays
• No appointment needed
• Care for minor conditions, like:
• Cold, flu or COVID-19 symptoms
• Seasonal allergies
• Pink eye
• Urinary tract infections (UTIs)
• More details and conditions treated

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Urgent Care Video Visit FAQs

• What's an Urgent Care Video Visit?

  • Urgent Care Video Visits from Atrium Health let you have a live video chat with a qualified healthcare provider. All you need is a camera-enabled tablet, smart phone or computer with internet connection.
    To start a visit, create a MyAtriumHealth account or sign in to an existing one.

• Who can have an Urgent Care Video Visit?

  • Video visits are available to all ages - from newborns to adults. You must be in North Carolina, South Carolina or Georgia* at the time of your visit.
    
    *Atrium Health Navicent offers video visits Monday through Friday, 8 a.m. to 5 p.m., excluding holidays.

• How much does an Urgent Care Video Visit cost?

  • Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

• What conditions can be treated using an Urgent Care Video Visit?

  • Urgent Care Video Visits can be used to treat a wide range of minor conditions, including:

    • Cold, cough and bronchitis
    • Coronavirus, or COVID-19
    • Conjunctivitis/pink eye
    • Female urinary tract infections (UTI) in adults
    • Flu symptoms, for patients 5 and older
    • Lower back pain
    • Newborn worries, including feeding
    • Seasonal allergies
    • Sinus and upper respiratory infections
    • Skin conditions, including rashes and lice
    • Upset stomach, including constipation and diarrhea

    Children with the following conditions will require an in-office visit:

    • Ear infection
    • Shortness of breath
    • Strep throat
    • Urinary tract infection (UTI)
    • Wheezing

    If you need emergency medical care, please call 911 right away.

• Do I need an appointment?

  • No appointment is needed.

• How can my dependents start an Urgent Care Video Visit?

  • If you have proxy access to your child or dependents in your MyAtriumHealth account:

    1. Log in and select the account for your child or dependent.

    If you do not have proxy access for your child or dependent in your MyAtriumHealth account:

    1. Select the option “I don't have an account.”
    2. Answer a few quick questions about your location and who the visit is for.
    3. Follow the steps to sign up and start your visit.

    If you or your dependent does not have a MyAtriumHealth account:

    1. Select the option “I don't have an account.”
    2. Answer a few quick questions about your location and who the visit is for.
    3. Follow the steps to sign up and start your visit.

• What can I expect during an Urgent Care Video Visit?

  • Most visits last about 15 minutes:

    1. Have a valid form of photo identification ready, like a driver's license, military identification, passport or state -issued identification card.
    2. After you sign up for a video visit, complete eCheck-in and then Begin Video Visit. A waiting room will open in your web browser where you will wait until your provider is available to join.
    3. Get connected to a healthcare provider who will evaluate your symptoms and discuss treatment options with you.
    After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

• Can I get a prescription if needed?

  • Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. They'll be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Atrium Health video visits.

• Is my Urgent Care Video Visit private and secure?

  • Yes. The Atrium Health Urgent Care Video Visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

• I don't see my question listed here. Where can I learn more?

  • For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044, then press 1 when prompted.