24/7 Urgent Care Video Visit

24/7 urgent care video visits are part of our telehealth services at Atrium Health Navicent. The visits let you have a live video chat with a qualified health care provider. All you need is a camera-enabled tablet, smartphone or computer with an internet connection. To start a visit, create a MyAtriumHealth account or sign in to an existing one.

Video visits are available to all ages, from newborns to adults. At the time of your video visit, you must be in Georgia, North Carolina or South Carolina. Atrium Health Navicent offers video visits Monday through Friday, 8 a.m. to 5 p.m., excluding holidays.

No, you do not need an appointment. However, if you prefer to see your regular primary care physician, you can use the MyAtriumHealth app to schedule a video visit during office hours or use Symptom Checker to see if an eVisit with your doctor might be right for you.

Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

24/7 urgent care video visits can be used to treat a wide range of minor conditions, including:

• Animal and insect bites
• Cold or flu symptoms
• Cough
• Ear and eye infections
• Fever
• Newborn worries, including feeding
• Minor cuts, burns or skin rashes
• Sinus infections and allergies

Children with the following conditions will require an in-office visit:

• Ear infection
• Shortness of breath
• Strep throat
• Urinary tract infection (UTI)
• Wheezing

If you or your child needs emergency medical care, please call 911 right away.

Most 24/7 urgent care video visits last about 15 minutes:

• Have a valid form of photo identification ready, like a driver's license, military identification, passport or state -issued identification card.
• After you sign up for a video visit, complete eCheck-in and then Begin Video Visit. A waiting room will open in your web browser where you will wait until your provider is available to join.
• Get connected to a health care provider who will evaluate your symptoms and discuss treatment options with you.

After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care.

If you have proxy access to your child or dependents in your MyAtriumHealth account:

• Log in and select the account for your child or dependent.

If you do not have proxy access for your child or dependent in your MyAtriumHealth account:

• Select the option “I don't have an account.”
• Answer a few quick questions about your location and who the visit is for.
• Follow the steps to sign up and start your visit.

If you or your dependent does not have a MyAtriumHealth account:

• Select the option “I don't have an account.”
• Answer a few quick questions about your location and who the visit is for.
• Follow the steps to sign up and start your visit.

Yes. The Atrium Health Navicent 24/7 urgent care video visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential.

For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044, then press 1 when prompted.