Virtual Primary Care
Planning your day around a doctor’s visit isn’t convenient. Wouldn’t it be nice to see your doctor on yourschedule instead? With Atrium Health’s virtual primary care, you can see your family medicine provider anytime, anywhere* – for any general or ongoing health care need. From preventive medicine and sick visits to care for chronic conditions, online doctor appointments are available from 6 a.m. to 11 p.m. 7 days a week and performed over secure video chat.
Plus, since your online doctor is part of Atrium Health Navicent, you get all the benefits of our network of renowned specialty care services and hospitals, more conveniently than ever. This includes a virtual care team that really knows you and assistance coordinating in-person care when needed.
Looking for a dedicated pediatric provider for kids ages 0 to 17? Learn more about pediatric virtual primary care.
*Patients must be in North Carolina, South Carolina, Georgia or Alabama at the time of their visit.
Find a Virtual Primary Care doctor and schedule online, or call 844-235-6999
Find A DoctorBenefits of virtual primary care
- Secure online doctor visits available with extended hours from 6 a.m.-11 p.m., 7 days a week
- Care for all ages*
- Relationship-based care with board-certified family medicine providers
- Help coordinating access to top specialists and hospitals, if needed
- Health insurance accepted, no extra fees
*Atrium Health Levine Children’s pediatric providers are available 8 a.m. to 8 p.m. 7 days a week for ages 0 to 17.
Services
Unlike other online health services, virtual primary care isn’t just for sick visits. It's for all your routine health care needs and up to 150+ conditions, including:
- Management of chronic diseases like diabetes and high blood pressure
- Mental health services
- Sick visits, including for colds, rashes and sprains
- eVisit secure messaging for minor conditions without an appointment
- Medicare annual wellness visits
Assistance with in-person care when needed
Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include annual physicals, lab work, diagnostic testing and screenings. Children will need to be seen in person for conditions like ear infections.
When in-person care is needed, we’ll help you find an Atrium Health facility or provider nearby. If more specialized services are needed, we’ll assist in connecting you to some of the best specialists and hospitals in the region.
How it works
Virtual primary care is health care made easy. Once you pick a virtual primary care online doctor and schedule your first appointment, here’s what to expect:
Step 1: Before your visit
Because all visits are online via secure video connection, you don’t have to go to the doctor’s office or sit in a waiting room. Instead, just log in to MyAtriumHealth by smartphone, tablet or computer a few minutes before your visit.
For the best experience, make sure you have a strong internet connection and your device’s camera, microphone and speakers are working. You also might need your health insurance card and a form of photo ID. For added privacy, consider using headphones.
Step 2: During your visit
Whether you’re managing a chronic condition, seeking care for something new or just trying to stay healthy, each visit is customized for your unique needs. Depending on the reason for your visit, your provider may ask how you're feeling, explain recent labs and testing, and even examine certain physical symptoms.
Step 3: After your visit
At the end of your visit, your provider will go over next steps for your care. They’ll also coordinate any follow-up visits if needed.
Frequently Asked Questions
Many types of virtual care – including urgent care video visits – are just for sick visits or one-time medical needs. However, virtual primary care offers a much broader range of online services. This includes sick visits, as well as preventive medicine, care for chronic diseases, and more.
With virtual primary care, you get the same type of care as in a doctor’s office, but it all takes place online.
Appointments are required and can be made easily online, 7 days a week. Family medicine providers are available 6 a.m.-11 p.m., and pediatric providers are available 8 a.m.-8 p.m.
All visits are with your online doctor or another virtual primary care provider, so you’ll always see a familiar face.
Currently, the costs, fees, and health insurance coverage of virtual primary care are the same as for traditional primary care. Check with your health insurance provider for specific details on what your plan covers.
All you need is a strong internet connection and a smartphone, tablet, or computer with a microphone and camera. You might also need your health insurance card and a form of photo ID.
You'll also need a MyAtriumHealth account. This is our free and secure patient portal, where you’ll have video visits and communicate with your online doctor.
Yes, as long as you are in North Carolina, South Carolina, Georgia, or Alabama at the time of your visit. This includes from the comfort of home, work, or even while traveling.
Yes. Atrium Health Navicent uses a patented system to make sure every video visit is HIPAA compliant, secure, and confidential.
For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044.
Physicians
Our board-certified family medicine physicians have the expertise you need to get healthy, stay healthy and prevent diseases down the road.
Patty Grinton, MD
Specialties
Primary Care, Family Medicine
Atrium Health Navicent Primary Care Virtual Family Medicine
Heli Ashish Desai, DO
Specialties
Primary Care, Family Medicine
Atrium Health Navicent Primary Care Virtual Family Medicine
John Paul Velasco, MD
Specialties
Primary Care, Family Medicine
Atrium Health Navicent Primary Care Virtual Family Medicine
Bradley Horne, DO
Specialties
Primary Care, Family Medicine
Atrium Health Navicent Primary Care Virtual Family Medicine
Lewis Harvey Roberson, MD
Specialties
Primary Care, Family Medicine
Atrium Health Navicent Primary Care Virtual Family Medicine
Erin J. Trantham, MD
Specialties
Primary Care, Family Medicine
Atrium Health Navicent Primary Care Virtual Family Medicine
Jacob Frady, MD
Specialties
Primary Care, Family Medicine